Joseph Lamar Salon

Contacts

Address:
1404 West Magnolia Boulevard, Burbank, CA 91506
Get directions

Website:
josephlamarsalon.com

Phone number:
+1 818-843-6620

Categories:
Establishment   Beauty salon   Hair care  

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Reviews about Joseph Lamar Salon

• Celeste Peterson

  May, 04 2018
  ★ ★ ☆ ☆ ☆
  I called for a last minute blow-dry/style appointment. The great news was that I got an appointment right away. I told the receptionist that I had shoulder-length hair and asked how much it would be. She said $30 with Rachel.
  
  I went, spent an hour there getting the blow-out with Rachel - who was very nice by the way. She took a little long, and my blow-out didn't hold. It went flat the next day, but still, Rachel was very nice. She didn't pry, ask too many questions, and was generally professional. If my hair didn't go flat so soon, I would have no problems going back to see her... if she were working somewhere else.
  
  The hairstylist in the station next to us, was a bit nosy and asked me a slew of personal questions with his client in the chair and someone assisting him in-between us. This made me feel uneasy. (Is this standard? If it is, it's inappropriate. I didn't come to this salon to answer a bunch of questions about myself to strangers before I even got to know my own stylist.)
  
  When I went to go pay, I was charged $45. I asked the receptionist why it was $45 when I asked her over the phone how much it would be and she quoted me $30. Her response was, "Sometimes it's more."
  
  No, really. That was her response.
  
  Not only is that what she said, but the way she said it was accusatory, as if I was the one who did something wrong. I've managed two salons before and if I were the one handling this issue, I would have honored the price I quoted, and informed the customer that next time - $45 is the going rate. Moreover, perhaps the receptionist shouldn't quote prices! If she is unsure, she should have the customer come in and get a quote from the stylist.
  
  Sure, it's $15 more. So I paid the $45. I even tipped 20%. But a $15 difference is a 33% upcharge. And do I *feel* like I got a $45 blow-dry/style? No. Not at all. I actually kind of felt like I went to a hair styling school instead of an established salon.
  
  Betwen the receptionist and the nosy stylist - I think the salon in general would do well with a refresher course on customer service.

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